2026-06-15 22:35
🚀 Discover how Deepak Pushpakar and his team at Salesforce's Data 360 tackle the challenge of processing a quadrillion records monthly. Their work involves managing diverse customer data models across various storage systems, ensuring reliable audience segmentation. This is crucial for analytics, marketing campaigns, and personalization workflows. Data 360 allows customers to define their own data structures, making segmentation both complex and vital. #Data360 #Salesforce...
Source: Salesforce Engineering
Scott Nyberg
2026-06-11 20:15
🚀 MuleSoft is setting new standards for AI-generated code safety. In a recent Q&A, Melissa Cazalet, SVP of Software Engineering, discussed the Golden Gate initiative. This AI-powered governance system ensures every code change meets Salesforce's security and compliance standards before reaching production. 🔍 The initiative prioritizes trust in a fast-paced development environment, addressing risks like insecure dependencies and compliance violations. 💻 Golden Gate aims to streamline the...
Source: Salesforce Engineering
Scott Nyberg
2026-06-09 16:31
Building reliable AI agents is a significant challenge, especially when they perform well in demos but falter in production. In their article, Sharma and Hegde discuss their experience with an AI agent for capacity optimization. They faced issues due to a lack of a single source of truth for CPU configurations, which were scattered across multiple systems and often inconsistent. The authors highlight that traditional methods like prompts and multiple agents did not resolve reliability issues....
Source: Salesforce Engineering
Scott Nyberg
2026-06-08 17:46
🚀 In our latest Engineering Energizers Q&A, we feature Srini Krishnamoorthy, VP of Engineering for Data 360 at Salesforce. He discusses the evolution of Zero Copy, which began to eliminate data movement and now empowers AI workloads across vast data volumes. The team has transformed Zero Copy into a File Federation architecture, supporting up to 120 trillion rows monthly without centralizing data. This approach allows customers to leverage existing data across various platforms while...
Source: Salesforce Engineering
Scott Nyberg
2026-06-04 14:58
Salesforce engineering faced challenges with fragmented data across multiple tools, complicating operations. 🚧 To address this, they developed Engineering 360, a unified platform that now tracks 150 standardized metrics. Currently, 80% of engineering managers use it for operational reviews. 📊 Key improvements included data unification and strict metric standardization, ensuring meaningful insights while maintaining system reliability. 🔍 #Salesforce #Engineering #DataAnalytics...
Source: Salesforce Engineering
Scott Nyberg
2026-06-03 15:49
🚀 Exciting advancements in accessibility! The Agentforce Conversation Client (ACC) team at Salesforce, led by Prasanna Krishna Sanagala, has implemented AI-driven workflows to enhance accessibility remediation, achieving a 5x acceleration. The team addressed numerous accessibility issues from cloud audits while balancing M1 delivery expectations. Their focus is on embedding accessibility into the platform architecture, ensuring compliance from the start. Learn more about their innovative...
Source: Salesforce Engineering
Scott Nyberg
2026-05-27 21:58
🚀 Exciting developments in enterprise AI! Elijah Ben Izzy, a Software Engineering Architect at Salesforce, is leading the creation of AgentScript. This open-source programming language simplifies the development and control of enterprise AI agents, ensuring safety and efficiency in complex workflows. AgentScript allows users to define deterministic behaviors while benefiting from the flexibility of large language models. It streamlines the developer experience by consolidating agent...
Source: Salesforce Engineering
Scott Nyberg
2026-05-26 00:31
🚀 As enterprises rapidly adopt AI agents, governance strategies often remain fragmented. Salesforce Engineering highlights the need for a unified governance approach. By shifting focus from individual agent security to platform-level governance, they address identity, data, and API security gaps. The article explores how consistent identity propagation enhances security across multi-system workflows. This ensures reliable authorization and access controls, supporting every interaction...
Source: Salesforce Engineering
Scott Nyberg
2026-05-22 21:09
🚀 Modern AI agents are evolving beyond predictable boundaries, dynamically invoking APIs and orchestrating workflows across various platforms. This shift complicates data governance as organizations struggle to track what influences decision outcomes. Traditional governance methods are no longer adequate for these autonomous systems. 📊 To address this, Salesforce is collaborating with Informatica to launch the Agent Fabric Context Catalog, ensuring better visibility across AI services and...
Source: Salesforce Engineering
Scott Nyberg
2026-05-19 15:32
🚀 Salesforce is enhancing its cybersecurity with the development of the Security Alerts Triage Agent (SATA). Led by Mor Levi, the team focuses on detecting threats early and efficiently managing alerts across a complex environment. The SATA agent autonomously reviews signals, prioritizing cases for analysts to address high-impact threats. This innovation addresses the challenges of data fragmentation and high alert volumes, ensuring rapid incident response and operational discipline....
Source: Salesforce Engineering
Scott Nyberg
2026-05-14 17:49
🚀 Exciting advancements in AI at Salesforce! In the latest Engineering Energizers Q&A, we learn about Priyanka Saraf's work on the Bring Your Own Planner (BYOP) platform. This multi-tenant AI agent platform supports over 7,000 active sessions and allows teams to create custom reasoning engines without interference. BYOP eliminates the limitations of a monolithic planner, enhancing team autonomy and development speed. Each team can scale independently, manage their code, and deploy without...
Source: Salesforce Engineering
Scott Nyberg
2026-05-11 15:54
🚀 Exciting advancements in data collaboration are happening at Salesforce! In the latest Engineering Q&A, Soumya KV discusses the development of Data 360 Clean Rooms. This initiative ensures secure organizational collaboration while prioritizing privacy and compliance with regulations like GDPR and CCPA. Key features include a zero-copy architecture that isolates datasets, granular data controls, and immutable audit logs. These measures allow organizations to share insights without exposing...
Source: Salesforce Engineering
Scott Nyberg
2026-05-07 16:40
🚀 Exciting advancements in data management! In a recent Q&A, Neha Awasthi from Informatica discussed CLAIRE, a multi-agent AI system. This innovative system reduces enterprise data workflows from months to days, achieving a 90% task success rate. CLAIRE integrates multiple functions like discovery, governance, and data quality through a unified interface, making complex tasks easier for users. The system features two interaction models: CLAIRE GPT for general tasks and specialized copilots...
Source: Salesforce Engineering
Scott Nyberg
2026-04-26 23:42
🚀 Discover how Tom Noah, a Senior Software Engineer at Salesforce, increased code coverage by 28% without writing tests! He tackled CI-enforced code coverage constraints that hindered feature development and distorted metrics. By restructuring data models, Tom enabled his team to focus on quality and reliability in the Security Mesh platform. Learn about the challenges of auto-generated code and how his solutions improved system integrity. #Salesforce #Engineering #CodeCoverage...
Source: Salesforce Engineering
Scott Nyberg
2026-04-20 15:24
🚀 Today’s spotlight in our Engineering Energizers series shines on Rajas Mhatre, Senior Director of Software Engineering at Salesforce. His team developed autonomous engagement agents that have generated over $100 million in sales pipeline, created 10,000+ opportunities, and facilitated 1,500 closed deals. 💼 These agents allow for real-time lead management, transforming Sales Cloud into a proactive sales engine, ensuring every lead is addressed promptly. This innovation addresses the...
Source: Salesforce Engineering
Scott Nyberg
2026-04-16 17:47
🔍 Meet Emin Gerba, Salesforce's Technology & Product Chief Architect, who leads the architectural strategy for a unified platform across clouds. His team focuses on aligning key constructs like tenancy and metadata models to enhance reliability, security, and scalability. By establishing clear frameworks, they support over 100,000 customer organizations in building cohesive technology. The Office of the Chief Architect plays a vital role in defining shared models that ensure a consistent...
Source: Salesforce Engineering
Scott Nyberg
2026-04-13 21:30
🚀 Exciting advancements in AI debugging! Kishore Chaganti, Principal Software Engineer at Salesforce, shares how his team reduced Agentforce AI debugging time from two weeks to just one day. This was achieved through query-driven observability, enabling engineers to investigate over 60 features using real production data. They developed unified workflows that enhance data access and visibility throughout the AI pipeline. This ensures accurate analysis of AI behavior while maintaining secure...
Source: Salesforce Engineering
Scott Nyberg
2026-04-09 22:45
🚀 Discover how Karthik Premnath and his team at Salesforce developed a distributed persistent queue. This innovative system orchestrates AI and human workflows, allowing outreach to over 10,000 leads daily while respecting strict infrastructure limits. The queue ensures efficient task management, preventing overload and guaranteeing high-priority tasks are completed first. Learn more about this engineering achievement! #Salesforce #AI #Engineering #Innovation #TechUpdates
Source: Salesforce Engineering
Scott Nyberg
2026-04-08 21:33
🚀 Exciting advancements in CRM technology! In the latest Engineering Energizers Q&A, Violet Gong, Senior Director of Software Engineering at Salesforce, shares insights on the Sales Agent built on Agentforce. This system autonomously manages CRM data and generates over 1 million recommendations monthly for 13,000 sellers. The team focuses on evolving CRM into a proactive system that enhances data accuracy and reduces manual tasks. They successfully process hundreds of thousands of...
Source: Salesforce Engineering
Scott Nyberg
2026-04-03 19:29
🚀 Salesforce's Cyber Security Operations Center is innovating with AI! Led by Kelly McCracken, the team developed an AI-driven system using Agentforce to effectively triage customer-reported vulnerabilities. This allows them to handle a 30% increase in report volume without expanding their team. The system analyzes diverse report formats and identifies the relevant products, ensuring timely responses while maintaining accuracy. Curious about their approach? Check out the full story!...
Source: Salesforce Engineering
Scott Nyberg
2026-04-01 00:04
🚀 Exciting insights from our Engineering Energizers Q&A with Shivangi Srivastava, Senior Director of Software Engineering at Salesforce! Shivangi discusses the evolution of Cloud Data Integration (CDI), which now supports over 5,500 clients and manages around 250,000 daily tasks. The shift from a single-node engine to a scalable Spark environment on Kubernetes enhances data accessibility across hybrid and multi-cloud systems. CDI enables teams to connect and transform data efficiently,...
Source: Salesforce Engineering
Scott Nyberg
2026-03-26 21:02
🚀 Exciting advancements in AI! Anchal Nigam, a Senior Software Engineer at Salesforce, is enhancing Prompt Builder to integrate live web retrieval and verifiable citations. This innovation allows AI prompts to combine enterprise data with real-time external information. The new capabilities help ensure AI-generated responses are reliable and transparent, which is crucial for business decisions. Learn more about how these features address limitations in traditional large language models....
Source: Salesforce Engineering
Scott Nyberg
2026-03-24 00:45
🚀 Exciting advancements in deployment processes are here! Gloria Tumushabe, Senior Software Engineer at Salesforce, shares insights on Luminary, an automation platform that transformed release workflows for AI Cloud. 🌐 By eliminating manual approval steps, Luminary enables faster deployments, reducing latency to seconds across 800 releases. This shift enhances production readiness and streamlines operations, minimizing human bottlenecks. Discover more about how automation is reshaping the...
Source: Salesforce Engineering
Scott Nyberg
2026-03-20 15:37
🚀 Agentforce has transformed customer data management at Salesforce by automating the Customer Footprint process. Suvra shankha Dutta, Director of CPQ Product Management, led this initiative that cut manual work by 90%, saving 1,000 hours monthly. The integration of a cross-org aggregation engine allows sellers to access consolidated product data directly within their workflow. In just two weeks, the system generated 391 unique footprint reports, highlighting its immediate impact. Learn more...
Source: Salesforce Engineering
Scott Nyberg
2026-03-19 00:20
🚀 Discover how Salesforce is enhancing AI interactions! In a recent Engineering Energizers Q&A, Utkarsh Jain shares insights on developing the Connections capability within Agentforce. This feature transforms AI responses into structured UI components, improving user experience across over 4 million sessions. The team faced challenges in deciding when to convert text to interactive elements, ensuring usability without overwhelming users. Their approach focuses on delivering effective and...
Source: Salesforce Engineering
Scott Nyberg
2026-03-18 00:20
🚀 Discover how Salesforce is enhancing AI interactions! In a recent Engineering Energizers Q&A, Utkarsh Jain shares insights on developing the Connections capability within Agentforce. This feature transforms AI responses into structured UI components, improving user experience across over 4 million sessions. The team faced challenges in deciding when to convert text to interactive elements, ensuring usability without overwhelming users. Their approach focuses on delivering effective and...
Source: Salesforce Engineering
Scott Nyberg
2026-03-16 17:55
🚀 In the latest Engineering Energizers Q&A, we spotlight Scott Chang, Principal Engineer on the AI Infrastructure team at Salesforce. He discusses how the team enhanced Agentforce 360 by automating model tracking and routing, reducing discovery time from three days to minutes. By leveraging AWS APIs, they improved endpoint detection and compliance. The team's mission focuses on providing a stable and secure infrastructure as Agentforce scales globally. This innovation allows for quick...
Source: Salesforce Engineering
Scott Nyberg
2026-03-11 13:17
Salesforce is transforming how enterprises handle agent-based systems. Their new platform, including Agentforce and Data 360, aims to be an enterprise-standard foundation for managing diverse workloads beyond CRM. This architecture supports complex, mission-critical systems while ensuring scalability and reliability. Key features include trust and governance integrated from the start, allowing agents to operate securely with sensitive data. The platform also harmonizes data from various...
Source: Salesforce Engineering
Scott Nyberg
2026-03-09 17:24
🚀 Exciting developments in Salesforce! In the latest Engineering Energizers Q&A, Sanjeevani Bhardwaj discusses the Technical Health Score, aimed at measuring platform trust. This initiative uses analytics to process petabytes of data, providing actionable insights for Salesforce implementations. The team created a continuous feedback loop to aggregate health signals across five key pillars: Security, Efficiency, Operational Excellence, Customization, and Observability. This standardization...
Source: Salesforce Engineering
Scott Nyberg
2026-03-05 16:37
🚀 Data 360 has optimized its Kubernetes scheduling architecture, achieving a 13% cost reduction. Padma Aradhyula and her team manage a vast platform orchestrating millions of Spark applications daily. By redesigning the scheduling logic, they reduced node fragmentation and improved efficiency in handling bursty workloads. Their mission is to provide a reliable compute foundation, ensuring high data availability and operational reliability. Learn more about their innovative approach! 💡...
Source: Salesforce Engineering
Scott Nyberg
2026-03-02 18:26
🚀 Exciting advancements in voice-to-form AI are being made at Salesforce! Rajashree Pimpalkhare and her team are enhancing the Field Service Mobile app, enabling technicians to capture data quickly and accurately using voice. This is particularly beneficial in challenging environments. Their innovative hybrid architecture combines on-device processing with cloud-based models, ensuring reliable performance and semantic understanding across various industries. This technology streamlines...
Source: Salesforce Engineering
Scott Nyberg
2026-02-26 15:30
🚀 Salesforce has launched the Migration Intake and Processing Service (MIPS) to streamline Hyperforce migrations. This platform automates decision-making for over 95,000 organizational migrations, replacing manual processes that struggled with high demand. MIPS ensures accurate, efficient handling of migration requests while balancing automation with necessary human oversight. Learn how Salesforce is transforming its migration strategy! #Salesforce #Hyperforce #Automation #CloudMigration...
Source: Salesforce Engineering
Scott Nyberg
2026-02-23 14:49
🚀 Highlighting innovation in compliance automation! Aastha Goyal, Senior Manager of Software Engineering at Salesforce, leads the development of FastTrack, a platform that reduces audit execution time by 24 times. This system replaces manual, screenshot-driven audits with API-based automation. 🔍 The team aims to ensure accurate and scalable compliance audits across mobile environments. AI-assisted development plays a crucial role in enhancing efficiency while maintaining high engineering...
Source: Salesforce Engineering
Scott Nyberg
2026-02-21 00:53
🚀 Exciting innovation in AI! In a recent article, Software Engineer Yaheli Salina and her team at Salesforce introduced Speech Invocable Action, a tool that enhances native speech automation. This development allows for secure and efficient speech-to-text capabilities within the Salesforce platform. The new system streamlines processes, ensuring audio data remains within the Salesforce trust boundary, while offering standard actions for voice-driven logic without the need for complex coding....
Source: Salesforce Engineering
Scott Nyberg
2026-02-16 17:35
🚀 Discover how Agentforce is transforming automation! In a recent Q&A, Shipra Shreyasi, a software engineering architect, discusses the team's advancements in natural-language-to-Flow creation. With over 461 billion monthly executions, they simplify user interactions to generate production-ready Flow metadata from everyday speech. By implementing a constrained multi-level DSL framework, the team enhances accuracy and reliability across various Flow types. Key focuses include correctness,...
Source: Salesforce Engineering
Scott Nyberg
2026-02-11 20:17
🚀 Exciting progress in tech! In just 24 days, Irina Malkova and her team launched the Informatica Help Agent, overcoming tight deadlines post-acquisition. They transformed 100,000 unstructured documents into a reliable knowledge base using Data 360. The focus on AI data readiness ensured accurate answers for customer support, all while maintaining a high-quality foundation for future enhancements. #DataInnovation #AI #Informatica #Salesforce #TechLeadership
Source: Salesforce Engineering
Scott Nyberg
2026-02-09 18:46
🚀 Discover how Salesforce is advancing AI with Agentic Memory! Makarand Bhonsle and his team are developing a durable memory system for enterprise agents. This innovation aims to enhance reliability and governance across vast user bases. By addressing the limitations of stateless agents, Agentic Memory allows for better retention of user context and decision-making over time. This ensures agents can act as dependable collaborators in various business workflows. Learn more about this exciting...
Source: Salesforce Engineering
Scott Nyberg
2026-02-05 15:25
🚀 Enterprise software has struggled to accurately reflect how businesses operate. Traditional models often fail when unexpected customer behavior or shifting priorities occur. To bridge this gap, adopting agentic reasoning can enhance automation by enabling systems to assess context and make decisions dynamically. This requires a re-architecture of applications, focusing on clear intent, explicit actions, and a cohesive context. By combining deterministic workflows with agent reasoning,...
Source: Salesforce Engineering
Scott Nyberg
2026-02-03 01:49
🚀 Exciting advancements in customer engagement! The Salesforce Engineering team, led by Andy Shah, has developed Agentforce Enhanced Chat, enhancing web experiences for over 3,000 customers. This solution allows for seamless integration of new capabilities while ensuring stable migration paths for existing users. Key highlights include a focus on backward compatibility and a robust architectural design that supports customization and high performance. Discover how thoughtful engineering can...
Source: Salesforce Engineering
Scott Nyberg
2026-02-02 01:49
🚀 Exciting advancements in customer engagement! The Salesforce Engineering team, led by Andy Shah, has developed Agentforce Enhanced Chat, enhancing web experiences for over 3,000 customers. This solution allows for seamless integration of new capabilities while ensuring stable migration paths for existing users. Key highlights include a focus on backward compatibility and a robust architectural design that supports customization and high performance. Discover how thoughtful engineering can...
Source: Salesforce Engineering
Scott Nyberg